Free delivery on all purchases over 600kr (£50+)
Free delivery on all purchases over 600kr (£50+)

Returns & Exchange Policy

When you buy something from us, we always hope that you are 100% satisfied however, should you change your mind (it happens to the best of us), we are happy to accept returns or exchanges on items that are in original condition, within 14 days from the date of delivery of an item. Please also refer to our cancellation policy for full details of your cancellation rights. 

Any product you return must be in the same condition you received it. Returned items must not be used, washed or altered in any way. All items will be reviewed individually upon return.

For customers residing in Sweden only, we provide one free return label for each order. You can use it within 14 days from receiving your order. If you want to make a second return, we will charge a small fee which will be deducted from your refund.

For returns from all other locations, kindly note that you will be responsible for all applicable taxes, customs duty and clearance charges. 

If you would like to change your item for a different color or size, please return your unwanted item and place a new order.

If your refund is accepted, we will refund the price you paid for your item back to your original payment method.

If we receive a returned item in an unsuitable condition, the refund will become void and the item(s) will be returned to you.

The products you wish to return are your responsibility until we receive them. It’s a good idea to get insurance for the value of the items you are returning and obtain proof of postage.

We at Authentology are not responsible for any items returned in error. 

Kindly note that unless you have cancelled the contract (see our cancellation policy for more details), or are returning a faulty item, our delivery charges are non-refundable, and Authentology is not responsible for delivery fees or lost returns.


Faulty Items

Faulty items can be returned at any time, and will be refunded in full, including delivery fees for sending the item to you, as well as the cost incurred by you in returning the item to us. Should you receive a faulty product please contact Customer Services by email at [email protected] or by calling us at +46 (0)31 390 0405 stating your Order Number and the nature of the fault. Please ensure you return the faulty item to us as soon as possible.


Returns Via Post

We’ve made returning effortless!

Please complete the “returns section” on the reverse of your dispatch notice, detailing each item, quantity, and why you are returning the item(s) to us. Place this form in your parcel, along with your products. If you are a Swedish resident, then please attach your free returns label to the outside of your package. Make sure to remove or cover the original shipping label if using the original packaging. Now your all set, and just need to drop the parcel off at your nearest Post Office. 

We recommend you use a secure or trackable method of postage. All returns and exchanges should be sent to the following address:

Authentology AB

Asketunnan 34

43993, Onsala




Remember to keep your proof of postage in a safe place. The products and their condition remain your responsibility until we receive them. 

Once we receive your package you will be sent a confirmation email, and the refund process will commence. 


Processing Your Refund

This section does not apply to refunds due where you have cancelled the contract (see our cancellation policy for more information).

If you return an item for any other reason, we will examine the item and will notify you of your refund within a reasonable period of time. Whilst we endeavour to process your refund as soon as possible  most returns will be processed within approximately 5 to 10 working days. Your refund will be credited back to your original method of payment. 

Depending on your bank, it may take up to two billing cycles for the credit to appear on your credit card statement.

Kindly note, that we are unable to process refunds to expired bank cards. In this case, we will issue the amount to be refunded as an online store credit. Our delivery charges are non-refundable, and Authentology AB is not responsible for delivery charges or lost returns. 

Faulty items will be refunded in full, including delivery fees for sending the item to you, as well as the cost incurred by you in returning the item to us.

We will keep in touch with you during the process and send you an email once your refund has been completed.



For Swedish resident customers who wish to exchange an item, please contact us and we will organise a freepost label to be sent to you so that you can return your item at no extra cost. We’ll also place a new order for you - don’t worry, you won’t need to pay postage again. Please note that we can only exchange an item for the same style in a different size. Free postal returns are currently only available to Swedish customers. 

Alternatively, you can return your items to us via post (see details above under returns via post).

Note that the period for exchanges is 14 days from the dispatch date. This right of exchange is provided in addition to the cancellation right set out in our cancellation policy and does not affect your statutory rights as a consumer.


Returning A Gift

We understand that not everyone has the same taste, so should you have received a gift from and you are not happy with it, you are more than welcome to return it to us.

If you have a receipt or dispatch note:

  • Return your gift via post using our label (for Swedish customers only) provided in the original package. 
  • The amount paid for the item will be sent as a physical gift card to the delivery address as stated on the dispatch note.
  • If you would prefer that the sender’s account is credited for the gift, then please follow the instructions under Returns by Post above. 

If you don’t have a receipt or dispatch note: Please contact us and we will gladly assist you.